If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. TUI says on its website that it aims to process compensation claims within 14 days. 100% no-win no-fee and no-risk. 30 minutes taxi time at Cancun seems excessive. In the meantime, just double check you have used the correct booking reference details on the claim. This is the version of our website addressed to speakers of English in India. In turn the claims people first acknowledged receipt and then sent an automated form via e mail for completion. We were suppose to leave Manchester to (ta && ta.queueForLoad ? I was delayed on a TUI flight by 6.5 hours last week due to a technical issue with the plane. A delay of less than 3 hrs doesn't qualify for compensation. Claims must . Most companies use online forms these days. You weren't scheduled to be at your hotel until 10PM, so I'm confused as how you have "lost a night". Browse all 109,993 Air Travel topics Tui flught delay compensation Watch this Topic. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. above to get started. TOM and BY prefixes. Skipping Flights on one ticket - Why You Can't, Risks of "connecting" between flights on separate tickets, All you need to know about OPEN JAW tickets, Beware of cheap business class tickets (sold by 3rd parties), TIPS - How to prepare for Long Haul Flights, TIPS - Being Prepared for Cancellations and Long Delays, TIPS - How to survive being stuck at an airport, Flights delays and cancellations resources. Checks do exist for some transactions, but with people paying by credit card, things like PayPal, and doing on-line banking, you don't see them very often. Our CO2 calculations are estimated based on real flight data from prior flights and provide an estimated carbon footprint for the entire flight, including takeoff, cruising, and landing. but that doesn't mean you have to accept them. What's with these screwy ticket prices? Three days later, Tui responded, saying the flight was delayed 177 minutes, therefore within the 3 hour window. Answer 71 of 80: I was delayed on a TUI flight by 6.5 hours last week due to a technical issue with the plane. https://www.tui.co.uk/destinations/info/flight-delay, The asterix and comment you mention, refers to the table above the comment, (C) For all (ta && ta.queueForLoad ? cash, electronic bank transfer, cheque or travel vouchers. Your TUI flight must have been delayed by at least 3 hours. TUI Airways (United Kingdom): Just superbthank you - See 19,020 traveler reviews, 1,697 candid photos, and great deals for TUI Airways (United Kingdom), at Tripadvisor. Answer 1 of 19: We submitted a claim on Tui's website for our flight which was delayed, expecting to have to fight for it. Compensation wouldn't get the "lost night" back and anything after you arrive, including late arrival at a hotel, is not the responsibility of the airline. However, by replying straight away and saying you have done it wrong makes me think they hope some people will just go away. We've recovered over 75m for passengers who've been delayed and are entitled to flight compensation. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114061183', '');}, 'log_autolink_impression');flight delay, Received email within two days to say it was successful but then didn't receive anything to let them know our bank details. Thanks for taking the time to update us, glad it worked out for you. Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information, Emirates Business Class with points/rewards, Receiving emails from airlines about trips that aren't mine, Bassinet seat and family seating in Air india, Ex legroom tui flight Manchester to cape verde. compensation claim. TUI UK Flight Delay Compensation. Whether compensation is payable depends on the reason for the delay. A delayed departure is irrelevant - what matters is the arrival delay and the reason for it. 34 reviews. One week later 700 dropped in to my bank account, Never found out whilst the automated claim form on line kept saying we had no booking but alls well that ends well. Its TOM172 leaving Manchester Wednesday 18th Jan 2023. Re: Compensation for Tui flight delay Jan 8, 2023, 11:14 AM Save Flightradar shows your flight landing at about 22.40. At AirHelp, we think passengers deserve fair compensation when their travel plans are torn apart by flight delays or cancellations. . We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. I agree with Tom - you were not reading it correctly just_me_81 - the 300 euro bit relates to Cat C whereas your (ta && ta.queueForLoad ? Completed compensation form which I got a reply to say we were basically 3 mins under the 3 hours. Has anyone had this who can confirm it is OK please? Tripadvisor Forums ; Air Travel Forums; Search. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 350 payable. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. 14 Mar 2022, 22:25. Editor, Marcus Herbert, https://www.tui.co.uk/destinations/contact-us/flight-delays. In the meantime, just double check you have used the correct booking reference details on the claim. These things do take time, with everyone. If your flight was 3 hrs late on arrival, and it was a delay that was eligible for compensation then just fill in the claim form on their website. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114421614', '');}, 'log_autolink_impression');flight of over 3,500 km was delayed between three and four hours, you'll be eligible for 300 euros per person.". Please fill in your flight number. TUI holiday booking references are 8 digits long. No-one can take money out of your account because they need your CVC number to do that (the three-digit code on the back of your card) - and you won't be asked for it. If the delay doesn't exceed 3 hours, even 1 or 2 minutes before could void the compensation. About 7 or 8 minutes would be more like it. There is an asterisk next to the sentence so dont quite know what that means? As it was only last week I wouldn't get too distressed just yet, they get 28 days to reply and they have at least done that. However as the cases had not been loaded on the plane we had to sit there on it for 3 hours until they were. 1. How do I effectively communicate with an airline? Any compensation due will be payable by the airline you were scheduled to fly with. Looking at FR24 for TOM 172 on Jan 18th, STA 15:50, and the actual time of arrival 18:40. I agree with #1 - you're rather "jumping the gun" on this. I believe there is a case before the UK Courts at the moment that aims to settle this question once and for all. I completed the Tui claim form. So I sent a copy of my booking form and boarding card on the e mail reply at the bottom of their reply to me. If youve flown with TUI within the last 6 years and your It's secure. where credit cards aren't accepted. TUI UK Flight Delay Compensation 1 year ago Save I was delayed on a TUI flight by 6.5 hours last week due to a technical issue with the plane. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116338790', '');}, 'log_autolink_impression');flight number and date? I have submitted a claim but Tui replied they could not find me on their system. What was the (ta && ta.queueForLoad ? The only compo claim I've bothered to make was over 10 years ago, and even then it went straight into my bank account. Just how much were you planning to do at that time of night? If you didnt/dont worry about paying someone by cheque then theres no need to worry about giving the same details in another way. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116356809', '');}, 'log_autolink_impression');flight. Hi all, so like many we had a delayed (ta && ta.queueForLoad ? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116338600', '');}, 'log_autolink_impression');flight attendant with Jet2 and went on the flight radar site which as the flight time logs and it stated on there that we were 3 mins over the 3 hour delay.. as anyone appealed their case and who do I appeal too. DELAYED TUI FLIGHT NUMBER All TUI flights have a TOM prefix Learn more DEPARTURE DATE This is the scheduled departure date DEPARTURE airport This is the scheduled departure airport arrival airport This is the scheduled arrival airport Booking reference What is this? Currently, TUI *may* deny compensation as they, along with most European (ta && ta.queueForLoad ? Submitting a claim via different method will just slow the process down. Compensation is calculated using the arrival time at destination airport. These things do take time, with everyone. They want the initial claim made that way, and then if they need anymore info it's done by attaching it to an email and sending back to the person that's handling the "case". https://www.flightradar24.com/data/flights/by757#2cbcb042. Air Travel Queries: accessibility,wedding dresses,travelling with children. As you say these things do take time and I did not expect a quick response. 22 helpful votes. . How did yours come through? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The amount of the compensation isn't affected by the price of your ticket. ++++ COVID-19 CORONAVIRUS INFORMATION ++++, Covid-19 Coronavirus Information for Air Travel, ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++, ++++ TIPS - PLANNING YOUR FLIGHTS +++++++. 09. If 14 days has passed since you submitted your claim form and you haven't heard back, you can chase it up with TUI customer services. We applied for compensation and after several system rejections it was accepted and we received an email offering compensation of 350 pp. Browse all 110,113 Air Travel topics Check your claim directly with TUI, or can enforce your rights with renowned claim companies who may have accurate data on your (ta && ta.queueForLoad ? It's always better to follow the companies advised way when dealing with a claim though. TUI baggage services are handled at Manchester by this agent. Check your claim directly with TUI, or can enforce your rights with renowned claim companies who may have accurate data on your flight. Buy now or later? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114421514', '');}, 'log_autolink_impression');flight delay compensation page, just below the table where they highlight the amounts. Interesting as here in the US any overpayment will just show as a credit on you account, which will then be applied at your next bill. How do I effectively communicate with an airline? Flights delayed for under three hours are not liable for compensation. 33,113 posts. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-113155170', '');}, 'log_autolink_impression');flights/holiday? I 'd send them your details if you're sure the mail came from TUI.I recently had a claim against BA after they cancelled a (ta && ta.queueForLoad ? To use our mobile site, please enable JavaScript. Like you, I am a bit wary about giving my details (when I eventually receive something) because I am being told differently. Here's th CAA complaints page https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/, And on there you'll find a link to a list of (ta && ta.queueForLoad ? Airline, Airport, and Travel Abbreviations. After taxi time , disembarking, passport control and collecting our luggage it was around midnight but realise now that its the actual touchdown that counts. What was the (ta && ta.queueForLoad ? 540 per passenger, payable in the form of Learn more . Our website is free to use and you are under no However my daughter is (ta && ta.queueForLoad ? Buy now or later? Simply submit your TUI flight details (the flight number and date) and we will take care of the rest. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-113889647', '');}, 'log_autolink_impression');flight home is better . << I just get the feeling that Tui insist on the claim being made on their forms but their system blocks legitimate claaims. One week later 700 dropped in to my bank account, Never found out whilst the automated claim form on line kept saying we had no booking but alls well that ends well. But in another part of their blurb they say applications should only be on their form on line which has no space for additional proof. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114421794', '');}, 'log_autolink_impression');flight was more than 3,500 km which after having doubled checked it isnt. Call on 0203 451 2688 to see where your claim is up to. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112913075', '');}, 'log_autolink_impression');flight by 6.5 hours last week due to a technical issue with the plane. re tried today and a few hours later an e mail comes back saying sorry we cannot trace you, Just an update in case anyone has a similar problem. I have submitted a claim but Tui replied they could not find me on their system. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. . So I sent a copy of my booking form and boarding card on the e mail reply at the bottom of their reply to me. . >>. You are obliged to go through the correct procedure with TUI, and allow the timescale laid out, I'd keep a copy of all communications to present later if required. Cheques are antiquated. Richard, the delay was long enough to qualify for compensation. Does it not depend on when the doors were opened? ", Subject to the exchange rate 400 euros is around 350. Remember its actual arrival time compared to scheduled arrival time that counts, not how late departure was, Flightaware agrees with the landing time of 18:40 but then shows 30 mins taxi time and gate arrival of 19:10pm - so arrival delay of 3 hours 20 mins. Surprise at Sea: 0203 451 2963. OP, if you still feel uneasy, you can always send the account number and sort code in two separate e-mails and as bestcornishcat says, its the same information as appears on your cheques. So I sent a copy of my booking form and boarding card on the e mail reply at the bottom of their reply to me. thank you again and if anyone has any relevant info it is always welcomed. Time and process are key. Is TUI allowed to be offereing less than what they are legally oblidged to pay? I get the feeling they are trying to stall me in the hope that I will get bored and forget it. Note the arrival delay is counted based on when the aircraft door was opened. We are not The compensation can range up to 540 per passenger, payable in the form of cash, electronic bank transfer, cheque or travel vouchers. So if your flight's been cancelled with short notice this summer, use our step-by-step guide and free online tool to claim what you're owed. This is the version of our website addressed to speakers of English in the United States. Under EU rule 261/2004, if your TUI flight was delayed by 3 hours or more, then it is your right to receive ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116116789', '');}, 'log_autolink_impression');flight no. TOM 2776, is this the flight? Flightradar shows your (ta && ta.queueForLoad ? Editor, Marcus Herbert. compensation. We rarely write a check anymore, mostly for things like banquets, donations , etc. In most of situations it's gonna be 250, 400 or 600 euro. * CO2 calculations provided by CarbonCompute.com, Flight delays happen, but that doesnt mean you have to accept them. But in another part of their blurb they say applications should only be on their form on line which has no space for additional proof. What's with these screwy ticket prices? Browse all 110,045 Air Travel topics This is the version of our website addressed to speakers of English in the United States. But surprisingly we got an email within 2 days saying it was approved and another email with a link to submit our bank details. We often link to other websites, but we can't be responsible for their content. Airline, Airport, and Travel Abbreviations. The compensation can range up to Edited: 28 January 2023, 05:04 Cant seem to get an email address from TUI to advise of the flight radar information. I really don't think there is any conspiracy here. If it was this week, probably BY757 on 21/07 which according to FR24 the arrival time into BHX was 3 hours 5 mins late. How long does it take to get flight delay compensation from TUI? affiliated with any airline and act as an introducer for regulated, independent flight
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